Refund policy

Here is the complete, "no-fluff" Refunds and Returns Policy. This version includes the specific "Restocking Fee" and "Handling" language that Google Merchant Center bots require for a 100% "Transparency" score.

Refunds and Returns Policy

Our Commitment to You

At ldr Movement, every product is made to order and printed on demand. This process helps reduce waste and overproduction. We stand by the quality of our products and outline our returns and refunds policy below. This policy operates in addition to your rights under the Australian Consumer Law.

1. Faulty, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrectly printed, we will provide a replacement or a full refund.

  • Timeframe: Please contact us within 30 days of delivery.
  • Process: To report an issue, email contact@ldrstore.com with your order number, a clear photo showing the issue, and a short description.
  • Costs: If approved, ldr Movement will cover all costs associated with the replacement or refund, including return shipping costs if a return is required.

2. Change of Mind Returns

We want you to love your ldr Movement gear. Because our products are printed specifically for you, we handle "Change of Mind" (including wrong size or color selection) as follows:

  • Return Window: 30 days from delivery.
  • Condition: Items must be unused, unwashed, and in their original condition with all tags attached.
  • Restocking Fee: No restocking fee ($0.00).
  • Return Shipping: The customer is responsible for paying the return shipping costs.
  • Refund Amount: We refund the full product price. Please note that original shipping costs are non-refundable.

3. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

4. Non-Returnable Items

The following items cannot be returned unless faulty:

  • Gift cards
  • Clearance or "Final Sale" items
  • Products that have been worn, washed, or damaged after delivery

5. How to Start a Return

To initiate a return, please contact us at contact@ldrstore.com. We will provide you with the return address and instructions. Please do not send items back to the manufacturer without contacting us first.

  • Return Address: 54 Bridge St, Richmond, TAS 7025, Australia

6. Refund Processing Time

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-7 business days.

7. Pricing & GST

All prices displayed on our website are shown in Australian Dollars (AUD) and include Goods and Services Tax (GST) where applicable. Any applicable taxes are included in the product price at the time of purchase, and no additional GST or hidden charges will be added at checkout.

8. Contact Us

For all refund and return inquiries, please contact:

  • Email: contact@ldrstore.com
  • Phone: +61 439 540 389
  • Address: 54 Bridge St, Richmond, TAS 7025, Australia